A strong guarantee addresses a specific customer concern and makes the company’s commitment measurable.
Innovator has applied that principle in two different areas: the Pay Once Promise for qualifying leak repairs and the 5×5 Rental Guarantee for equipment rental pricing.
Pay Once: Repair Accountability
POP30 provides 30 days of coverage for typical non-engineered, off-the-truck-bed repairs such as injections and packings. POP365 provides 365 days for engineered repairs, including EPE. The period begins when the job is complete.
Covered local follow-up typically includes labour and materials, while longer travel and exceptionally large sealant volumes may require cost recovery. Operational upset or cyclical loading that causes reinjection is excluded.
5×5: A Measurable Rental Pricing Commitment
The 5×5 process is straightforward: if a customer presents a better competitive rental offer from a supplier within 500 km of an Innovator location, Innovator will match that price and beat it by 5%, subject to the applicable terms.
The goal is to reduce the time and uncertainty involved in rental price negotiation.
One Principle, Two Applications
The Pay Once Promise addresses uncertainty about qualifying repair follow-up. The 5×5 Guarantee addresses uncertainty about rental pricing.
They are different guarantees with different terms, but both share one principle: Innovator is prepared to put a measurable commitment behind its offer.
