Construction Support: Giving Clients More Than They Bargained For

The highest priority of any contractor is meeting—and then exceeding—the expectations of your client. And when you’re in charge of bringing in sub-contractors, it’s imperative that those sub-contractors share your drive and commitment to quality.

Throughout 2014, Innovator Industrial Services worked as a sub-contractor for an organization working on a very large pipe fabrication project for a major oil producer. The contractor was responsible for constructing the entire piping system for the oil company’s newest plant. Because they had worked with Innovator in the past, they were familiar with our exceptional capabilities in pressure testing and brought us in to perform tests and deliver fabricated systems ready for pre-commissioning.

Stu Hough, Innovator’s Vice President of Operations, shares how successful this project has been for Innovator as well as the contractor and owner.

Great services means greater responsibility

The scope of this project was huge. Over the course of eight months, the Innovator team executed about 180,000 direct hours in the field.

The contractor appreciated Innovator’s extensive service offerings, and after just a few weeks on site, these hours were spent doing a lot more than just pressure testing.

As the project grew, the contractor began to rely on Innovator’s expertise in all areas of construction. They began utilizing more of our group’s services, including on-site machining and an expanded role in project management.

Unbeatable work ethic

For any job, we work hard to make every aspect of a project run smoothly. From bulk construction to knowledge of the processes of different systems to pre-commissioning, Innovator doesn’t just perform these assigned tasks in a vacuum; each one is looked at and completed in relation to the entire project. This ensures a reliable end product and a happy customer.

This thoroughness and expertise was exceptionally beneficial for our relationship with this contractor. After seeing our work ethic in action, they trusted us with full project management for the hydro-testing project.

We didn’t take the responsibility lightly. At each stage, Innovator delivered better than expected results. We established processes, showed expertise in project management, provided detailed tracking, and practiced methodical implementation.

Most importantly, we helped the contractor exceed the client’s expectations.

Trust between contractors and sub-contractors is essential in critical and time sensitive projects—and Innovator works hard to earn that trust!

Contact us today to discuss how Innovator can help on your construction project.